Terms of Business

Before any business can be transacted, there will be a formal intermediary agreement between us and your financial adviser; and a client agreement with you. These documents will be provided by your financial adviser and will clearly set out the relationship between and responsibilities of the three parties.

Complaints

If you are dissatisfied with the service we have provided, you are entitled to make a complaint. We have a complaints procedure that can be viewed by clicking the link below. If you wish to register a complaint, please contact us either in writing, marked for the attention of 'The Compliance Officer' or by telephone / email.

Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service ('FOS').

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombdusman.org.uk

Click below to read our full complaints procedure.